The Sunny Plumber Blog

Why Use a Garbage Disposal?

May 22nd, 2017

stainless-sink-drainThere are many different appliances we use these days to make our lives as convenient and pleasant as possible. Some of them, such as our water heaters or washing machines and dryers, we cannot imagine living without. Others, including the garbage disposal, may not seem quite as necessary to some homeowners. Sure, you can get by without a garbage disposal more than you could without a water heater–but why put limits on the convenience with which you live?

Using a garbage disposal in Tucson, AZ can have a greater impact on your convenience than you may realize. We have to remind you, though, that a garbage disposal installation really is not a job for an amateur to tackle. It may not be the most complex system in your home, but a garbage disposal will definitely benefit from professional services. Consider the following benefits of using a garbage disposal, and leave your plumbing services to us.

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Profile: Vice President Dan Bonner

May 12th, 2017

Screen Shot 2017-04-25 at 11.23.07 AM

Name: Dan Bonner

Title: Vice President at Goettl Air Conditioning & Sunny Plumber

Married/Single: Married

Kids: 2 daughters Samantha and Emily, and my son Zack

My day is like…

getting through a significant day of work, then ending it with my family.

I was born…

in Philadelphia, let’s go E-A- G-L- E-S!

My favorite thing about Arizona…

is the weather. No more daily rain, raking, shoveling, wind hurting my face, dressing in a dozen layers just to run a quick errand, etc.

I’m listening to…

our newly adopted puppy squeaking his new toy. He is making sure that is all anyone can hear at the moment, a payback gift from mom, it contains 5 squeakers.

One thing I cannot live without…

is my coffee in the morning. I need to get in at least one cup at 5 am just before diving into my work emails.

When I was younger, I wanted to be…

older. I’ve gained more patience since.

I’m inspired by…

my wife. She is a strong person. She bends without breaking, while keeping everything together and holding the family up at the same time. She is incredible.

The one person who motivates me is…

there has been several people that I have met, but the man in the mirror does it most. It has not been easy, but I’ve found that when I took the responsibility for my own motivation, I was able to meet more of my own goals and exceed my own expectations.

The perfect day would be…

an early round of good golf followed by an evening with my wife. She is my best friend. It doesn’t matter what we do, we always have a wonderful time.

My first job was…

caddying at a country club. A group of us from the neighborhood would get up early on Saturdays’ hitch hike out to the Country Club. The job was a good way for an underaged kid to earn some real money for some real unnecessary stuff I’m sure I had to have at the time.

My life…

has been an adventure, struggle, and a joy. I’m grateful for it all.

I’m currently working on…

tweaking two already successful companies, Goettl Air Conditioning & Sunny Plumber to the next level in customer experience.

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Is My Toilet Leaking?

May 8th, 2017

question-markFor many homeowners, the mere mention of the word “plumbing” is all that it takes to conjure up the image of one particular fixture: the toilet. Even the most traditional, old-fashioned homeowners out there are probably going to concede that a toilet is a far preferable alternative to an outhouse or latrine, and you will find a toilet in pretty much any home that you go into these days. Of course, the last thing that you want to find upon entering your bathroom is a leaking toilet.

Another fact, unfortunately, is that it’s possible for any toilet to spring a leak. If and when you notice a potential leak with your toilet, there are a few steps that you can take before calling in for professional repair services. In certain scenarios, of course, you are going to need a professional plumber in Tucson, AZ. Here are a few tips to help you determine if your toilet is actually leaking, and some information about the different type of leaks that you may encounter.

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Get More from Your Kitchen Plumbing System

April 24th, 2017

water-draining-in-sinkThe first room in your home that you may think of when you hear the word “plumbing” is probably the bathroom. This is completely understandable, but we’re guessing that you value your kitchen plumbing system just as much as you do your bathroom plumbing. The uses may vary, but both of these systems share one thing in common: each is an essential part of your day-to-day life.

Now, you may think that a kitchen sink that is not cracked and a faucet that doesn’t drip too badly is all you need to enjoy a great performance from your kitchen plumbing system. This could not be further from the truth, however. You deserve a truly outstanding experience when you turn to your kitchen plumbing system in Tucson, AZ, and we’re here to see that this is what you get. 

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Sunny Plumber donates plumbing services to Mesa resident

April 12th, 2017

Mesa resident Carol Cifelli was without a water heater for several days, according to a press release.

“Cold showers and cold water for cleaning dishes does not provide for the best sanitary conditions,” Ms. Cifelli, who is disabled, said in the release.

Living in low-income housing and not able to afford a much-needed water heater, Ms Cifelli reached out to several assistance programs for help with no success. She was eventually directed to the local Foundation for Senior Living, a nonprofit organization that supports qualifying seniors whose homes need repairs and renovations, and with the help of a donation from The Sunny Plumber was able to replace the water heater the next day, according to the release.

FSL manages the full cycle of repairs including funding, contracting and permitting through $100,000 in grants donated by The Sunny Plumber to support local senior home improvements. These improvements enable seniors to continue to live safely and comfortably with dignity in their homes, according to the release.

The Sunny Plumber, in partnership with FSL, has donated new gas and electric water heaters as well as copper re-piping and plumbing services to numerous metro-Phoenix residents over the past several months.

“As we experience our own parents aging, we became more aware of the need many seniors, who live on limited fixed incomes, have with severe plumbing and heating/cooling problems in their homes,” Gary Eisenhauer, general manager at The Sunny Plumber, said in the release. “We are grateful there are organizations like FSL who will manage donations and repairs for seniors who are living in deteriorating environments.”

Katie Martin, program director for FSL agrees and said that the donation by The Sunny Plumber enables the nonprofit organization to provide essential services to seniors throughout metro Phoenix.

“Most of our clients are on limited fixed incomes and when they have serious plumbing issues, it can cause them not to have water in their home without the resources to repair them. Often, they end up living in unsafe conditions and it can take several months for them to go through the funding process. These funds will allow us to respond immediately to these situations and use our other funding for less immediate needs,” she said in the release.

For more information on the FSL organization, visit http://www.fsl.org/a-safe-home/home-improvements.

The Sunny Plumber offers plumbing services throughout the Southwest. For more information, visit thesunnyplumber.com.

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Water Heater Tips for Preventing Burns

April 10th, 2017

faucet-runningThere are many different types of water heaters on the market today. Modern technology means that you really have your pick of the litter when it comes to the way in which you choose to heat water for use throughout your home. Sometimes, the classics are classics for a reason. In the case of the tank water heater, it is for many reasons.

Tank water heaters are more efficient than ever before, cutting down on standby energy loss thanks to improvements in tank design, manufacturing, and insulation. They are also quite affordable up front, and are great for homes with high hot water demands as they maintain a reservoir of hot water at the ready. Like any type of system, though, there are potential drawbacks. One to keep in mind is scalding.

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Ken Goodrich, president and CEO of Goettl Air Conditioning and The Sunny Plumber

March 27th, 2017

As a young boy, native Las Vegan Ken Goodrich often was by his father’s side when he made calls for his air-conditioning business.

Today, Goodrich owns and operates two Las Vegas-based companies: Goettl Air Conditioning and The Sunny Plumber. Goettl AC was established in Phoenix in 1939 by brothers Gust and Sam Goettl. After acquiring the Arizona-based heating, ventilation and air-conditioning company in 2013, which also had a second location in Tucson, Arizona, Goodrich expanded the business to Las Vegas in 2016.

When he purchased Goettl AC, Goodrich also started The Sunny Plumber in Phoenix and Tucson. He expanded The Sunny Plumber to Las Vegas in 2015 and then to Corona, California, the following year.

Goodrich recently acquired two additional Las Vegas-based air-conditioning businesses, and he plans to continue expanding his brands across the Southwest.

Q: How many employees do you have on staff in Las Vegas at this time? What’s the total across all your company’s locations?

A: We currently are a crew of 56 in Las Vegas and are recruiting daily to get (it) up to 70 before the first 100-degree day. It warms my heart how Las Vegas has embraced our brand, beliefs and message, which have fueled our rapid growth here, especially since I am born and raised here in Las Vegas.

Q: When did you acquire Las Vegas Air and Paradise Air, and how did it come about? What has been the biggest impact overall on your company since you took over these additional businesses?

A: We wrapped up the Las Vegas Air and Paradise Air acquisition in November 2016. I’ve acquired a lot of businesses in my career, but these were different than most. This acquisition wasn’t about adding customer base or taking a big competitor out of the market. This one was about bringing experienced talent to the Goettl brand.

Michael Gamst, Stephen Gamst and Clayton Johnson, the former owners of Las Vegas Air and Paradise Air, who collectively have over 90 years’ experience in HVAC, are seasoned operators. Their impact to Goettl started immediately, bringing leadership and energy to the crew, which are key elements of our business growth and the road to create raving fans out of customers.

Q: What do your plans include for continuing to expand your company in the next year? Next five years?

A: Our mission includes becoming the market leader in each market that we serve. In Phoenix and Tucson, Arizona, we have accomplished that mission. In Las Vegas, the crew is laser-focused on taking over the market leader spot in 2018. In California, our acquisition team is busy identifying acquisition targets from San Diego to San Francisco. We plan to be the market leader throughout California, as well. After the western United States are covered, we will be heading east.

Q: Will you be expanding the air-conditioning and plumbing portions of your business or focusing on one area? Any plans to combine them under one company name?

A: Our business model is both plumbing and HVAC service and modernization. We have identified and implemented many synergies that make the model less cyclical due to weather, as compared to an HVAC-only operation.

We made the decision to brand the two trades differently because the consumer focus groups we commissioned early on suggest that most consumers have their plumbing company and their HVAC company. They believe that no one can be an expert at both, and I happen to agree.

Q: What is your ultimate goal for Goettl Air Conditioning and The Sunny Plumber? Are you ever concerned that your company might get too big?

A: Our ultimate goal is to bring our brand, our unique customer-centric culture and processes across the nation and become the gold standard for home service in the U.S.

With regards to being concerned about growing too big, our decentralized model puts the local management on the frontline with our customers, as most of our smaller competitors are structured. To a customer in any market we serve, the relationship is transparent, as they will be dealing with a local crew making swift decisions on their behalf. As we grow, our mantra will become: “Be national, act local.”

Q: What do you believe is most important for you to instill in your employees to ensure your company’s continued growth and success?

A: First, an unwavering commitment to making the customer happy and doing whatever it takes to make that happen. Next, having a high level of respect for the trade and a commitment from our technicians to “sharpen their saws,” aka continuing their education to be the best of the best in the industry.

Last, but not least, while in our customers’ homes, do the things that protect our customers’ health and safety. Change their smoke detector batteries; replace the screws in the AC unit that the last guy left out; and check the duct system and seal up any open areas that may draw dust and dirt into the home.

Q: The Goettl AC logo features a young boy holding a flashlight; can you explain why you chose that imagery to represent your air-conditioning business?

A: Our brand is about the experience, joy and life lessons a boy learns by holding the flashlight for his dad. Most men have experienced holding the flashlight for their dads and identify that as a positive impact in their lives.

I was a 10-year-old boy holding the flashlight for my dad, Duncan Goodrich, as he worked on an air conditioner for a customer. Through many years of being the official flashlight holder, I became a skilled HVAC technician, learned invaluable business lessons and, ultimately, how to be the best at what I do and make customers happy. By the way, the boy on the logo is a digital re-creation of my son, Duncan, when he was 10 years old. I’m pretty sure he resembled me at that age.

Q: Besides learning from your father, do you have any formal education in air-conditioning and plumbing? Do you think that having a technical background is essential to running the business side of things, and if so, why?

A: My formal education in the trades came from the “school of hard knocks,” which I believe I may have enough credits (from) to earn a doctorate. I have attended many trade-related continuing education courses over the years and have read something trade-related every night for 25 years. Most of my management team, however, has no experience or training in the trades. It’s just a different skill set — leading and managing people, as opposed to knowing the trades. I was fortunate enough to be trained in both worlds, as I received a Bachelor of Science in business administration and finance right here at UNLV.

Q: What made you decide to support the educational component of the air-conditioning industry? How has being involved in that aspect affected you personally?

A:I’m a believer in giving back to the industry that has done so much for my family and me, and it has been a rewarding experience. I have made trade education one of my personal missions. Helping people with education can have a big, sustaining impact on their lives, their families and the industry. Some of the areas I have supported are providing scholarships for young men and women to receive an associate degree in HVAC and providing tools for post-9/11 veterans upon graduation, so they can be prepared for their first job in HVAC.

Q: What are the other companies you’ve built and sold during your career? Why did you choose to part ways?

A: I built Racee Air Conditioning, Lang Refrigeration, Economy Air Conditioning, Gardner Refrigeration, Spud Henry Plumbing, Sunset Sheetmetal &Air Conditioning, ASSAP Services and Yes Air Conditioning and Plumbing. I sold these businesses because they gave me an offer I couldn’t refuse.

Q: What was your reaction when you found out you were chosen to receive the Contractor of the Year Award from the SNARSCA (Southern Nevada Air Conditioning Refrigeration Service Contractors Association) this past year?

A: It was quite a surprise and an honor to be recognized by my peers. Truth be told, I teared up and thanked my industry fellows for the honor and the recognition of my industry contributions over the past 30 years.

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Management Action Programs (MAP) Announces 12th Annual Presidential Award Recipients

March 27th, 2017

LOS ANGELES, March 15, 2017 /PRNewswire/ — There’s much debate around what great leadership looks like today. Yet there’s no denying this fact: When leaders focus on what’s vital in their business, they’re more apt to get results and sustain success. In the spirit of recognizing and celebrating this relevant truth, Management Action Programs (MAP) is proud to announce the recipients of its 12th Annual Presidential Awards.

The MAP Presidential Award calls out the excellence of leaders who demonstrate extraordinary dedication to effectively leading themselves, their teams and their organization. Yet the award also spotlights their team’s success in using the MAP Management System™ to achieve breakthrough results. A proven business-management solution, the MAP System leverages MAP’s customized consulting and an accountability process to execute Vital Factors® Goals. This process is the critical, differentiating factor that’s enabling these organizations’ achievement. It’s also giving these organizations a significant marketplace edge in providing the strategies to sustain the healthy business-management habits of their disciplined leaders.

“These are impressive organizations,” says John Manning, president of MAP, the Los Angeles-based firm that has helped 170,000 leaders in more than 15,000 organizations over the past 50+ years. “They’ve worked hard to embrace and uphold structured accountability in everything they do. They’ve transformed their organization from the top down, developing strong companies with loyal employee and customer/client followings. With MAP’s proven system, they’re experiencing greater performance, profitability and overall health. Today, we’re celebrating their commendable commitment and notable accomplishments.”

The 2016 winners have all implemented MAP’s unique process discipline to strengthen their organizations through on-target business-plan execution and the achievement of Vital Factors® Goals. The Presidential Awards criteria include:

  • Implementation of the MAP Management System™ throughout the organization;
  • Significant improvement in company Vital Factors®, the critical elements that sustain business growth;
  • Establishment of consistent, effective leadership that provides clear company direction;
  • Reinforcement of company values through consistently “walking the talk”; and
  • Demonstration of the overall, hard work of its executives, management and employees.

MAP’s 2016 Presidential Award winners receive recognition from MAP’s leadership and consulting team, media/public acknowledgement, and mentions through MAP’s website and cutting-edge communications. This year’s winners include:

CIRE Equity / CIRE Partners
COLLIER Mfg., dba 30 SECONDS Cleaners

DNG Enterprises
Goettl Air Conditioning and The Sunny Plumber
Los Alamitos Enterprises
MTI Ready Mix
Pierre Landscape
String Real Estate Information Services
Zurvita

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Is Your Water Line in Trouble?

March 27th, 2017

plumbing-iconsIf so, then you need to work with a trained professional plumber sooner rather than later. There are a lot of ways in which a leaking water line can negatively affect you. You may be paying for water that is simply going to waste. You may be suffering from a subpar performance from your plumbing system. You may even be putting the integrity of your property at risk.

Of course, before you can go about resolving problems with your water line, you must first recognize that there is a problem to begin with. This may sound simpler than the situation actually is, however. Read on to learn a bit more about recognizing signs of water line problems. If and when you do, count on us to repair or replace your water line in Tucson, AZ.

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Spotting a Gas Leak on Your Property

March 6th, 2017

gas-burner-blue-flameMany homeowners think of heating technicians when they think of using natural gas in their homes. In truth, though, it is a professional plumber that you need to pipe natural gas into your home. It is also a professional plumber that you need to deal with any gas leaks that may develop on your property. If you ever suspect that there is a gas leak on your property, you must contact the appropriate authorities and utilities immediately. When the time for repairs or any other gas line services arrives, you can count on us to do the job right.

This all begs one obvious question: how can you tell if there is a gas leak to begin with?While a gas leak is certainly an unfortunate turn of events, the good news is that there are actually a number of different warning signs that can alert you to the presence of a gas leak on your property. You just have to know what it is that you are looking for. Here are a few tips to help you spot a gas leak in Tucson, AZ.

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