The Sunny Plumber Blog

With a Focus on Customers, Plumbing Firm Finds Fast Growth in Five Years

March 16th, 2018
With a Focus on Customers, Plumbing Firm Finds Fast Growth in Five YearsGary Eisenhauer, The Sunny Plumber general manager, poses outside the company’s office and many of its service vehicles in Las Vegas. Most of the company’s 43 vehicles are Nissan V2500 high-top models.

Business prospects are bright for The Sunny Plumber. Since it was launched in Arizona in 2013, the plumbing company has already reached markets in Nevada and California. And Gary Eisenhauer, general manager, believes that’s only the beginning.

“Ten years from now, we’d like to be in all the states,” Eisenhauer says. “It’s a lofty goal but absolutely possible.”

The Sunny Plumber would not, of course, be the first plumbing company with a national footprint. Think Roto-Rooter, for example. However, The Sunny Plumber can’t offer a novel solution to clogged plumbing lines like Samuel Oscar Blanc did with his homemade root-cutting device. Rather, company executives are banking on expertise and a sunny disposition to power their expansion.


Ken Goodrich is the driving force behind The Sunny Plumber’s ambitious growth plan. The entrepreneur, who grew up in his father’s air-conditioning business, has founded a succession of successful heating-ventilation-air conditioning firms and plumbing companies, including acquisitions in Arizona in 2013 that introduced The Sunny Plumber to Tucson and Phoenix. Two years later, the company opened an office in Las Vegas and, in 2016, in Corona, California.

In these locations, Goodrich owns both an HVAC company — Goettl Air Conditioning — and The Sunny Plumber, but he operates them separately. What they have in common is the goal of growing across state lines. As Goodrich puts it in a Las Vegas business publication interview in March 2017: “Our ultimate goal is to bring our brand, our unique customer-centric culture and processes across the nation and become the gold standard for home service in the U.S.”

To that end, the plumbing side of the organization is being aggressively marketed around an image of the sun. The company logo is a smiling cartoon sun ablaze with cheerfulness and holding a pipe wrench in one of its sunbeams. The theme continues through bright orange and yellow wrapping on service trucks — and the giveaway of a pair of sunglasses with every job.


The positive vibes flowing from the company image are also, by design, felt within the company, according to Eisenhauer. He says The Sunny Plumber is as optimistic a workplace as it appears to be.

“Every company goes through its trials, but we do everything we can to keep morale up. We do everything we can to make it a positive work environment. The management style I have always followed is to lead on a positive level,” he says. “And the positive attitude we have in the office, when conveyed to our clients, helps them overcome their situations. After all, the clients have called us because they are unhappy. They are unhappy that something is wrong in their home.”

Eisenhauer says the positive attitude begins with Goodrich, who, he says, is “upbeat and can-do and pretty demanding, too. He attracts the best talent — not just recruits them.”

The upbeat company attracts customers, too. It holds them through such innovations as The Sunshine Club, an annual maintenance agreement in which The Sunny Plumber techs inspect all fixtures, check the pressure on lines, do recommended maintenance on the water heater, and flush drains. The agreement promises two drain clean-outs each year and a camera inspection whenever a snake is deployed to clear a line.

Sometimes these inspections generate additional plumbing work, sometimes not. “If the house is in good shape, we’re going to tell the homeowner so,” Eisenhauer says. “If there are issues, we are going to say this is what you have going on. If you don’t want it fixed, fine. If something is not quite up to specs or is getting corroded, we will suggest a fix to avoid flooding because each inspection is really about flood prevention.”

Annual inspections are not original to The Sunny Plumber, except for the drain check and clearing, but are an increasingly popular feature: Eisenhauer says the company is signing up 100 to 150 Sunshine Club members each month. Fees for the plumbing maintenance do not vary with the size of a property. The service is reserved for residential customers, which constitute the bulk of the company’s customer base.

Another feature of the customer-centric culture is a guarantee of 100 percent customer satisfaction. That sounds like a pie-in-the-sky promise, given the wide-ranging expectations of homeowners regarding service. But Eisenhauer says the company lives up to the pledge — one way or another.

“We know we can’t make everyone happy. We could not get hot water to one bathroom we worked on, so we gave the client all his money back. I’ve given money back on $12,000 jobs,” he says. “When things don’t work, we leave the client satisfied by not taking his money and walking away. It’s all about reputation.” The company’s reputation is good enough to have an A+ rating from the Better Business Bureau.

Eisenhauer believes people are afraid to call plumbers and other service technicians for fear of being victimized. With the 100 percent guarantee, potential customers know they have some recourse when things go wrong. “When people know that, they are more willing to let you do work for them. Most customers will let you work through problems until it’s right.” He adds that he has no evidence that potential customers try to game the system by feigning dissatisfaction.


Eisenhauer’s office is in Las Vegas. From there, he closely supervises the activity of the company in its four locations. He accomplishes this mostly through weekly conference calls, but specific management issues that crop up at any of the locations are addressed the same day in real time.

Besides offering competitive salaries to its 42 employees, Eisenhauer says the company offers a team atmosphere in which colleagues “can jell and help each other out in the field. Plumbing is a fickle industry for technicians, who seem to have ‘the grass is greener’ syndrome. I try to look after and take care of our technicians.”

In return, Eisenhauer expects job applicants to communicate well, both in listening and verbalizing. That’s because a tech must be able to understand a customer’s plumbing issue and then clearly explain the cause of the problem and what will be required to resolve it.

Eisenhauer acknowledges that, as in other maintenance and construction industries, attracting qualified and suitable people to work as plumbers is difficult. “I don’t have a pipeline for techs, unfortunately.” For those the company does hire on, there is no shortage of work: The Sunny Plumber offers true, live-dispatched 24/7 service.

Technicians roll out in the company’s fleet of 43 trucks. Most of the trucks are fully equipped Nissan V2500 high-top models, which are deemed to be ideal because a water heater can be stood upright in them. Some repair specialists, as Eisenhauer describes the most experienced techs on the team, drive smaller units and are being transitioned to the standard-top version of the V2500.


Some of the same societal changes that make it difficult to find blue-collar employees are having impact on customers, too, but not as one might expect. The cultural preoccupation with electronic gadgetry has in some ways made homeowners more, rather than less, likely to roll up their sleeves and attempt plumbing repairs on their own, Eisenhauer says.

“Today’s homeowners are not less hands-on. If anything, they are more hands-on. They’ll watch some video and, by golly, they are now a plumber. Then we get the calls. We have a saying here: ‘Everyone is a plumber until they mess something up.’”

Like their peers across the plumbing industry, The Sunny Plumber techs sometimes arrive at a home and find the results of interesting attempts by a homeowner to repair something on his or her own. Eisenhauer recalls the time a technician walked into a residence for an inspection and found an Australian Foster’s beer can adapted to reuse as a vent on a water heater. “That was probably a homeowner fix.”

Service calls typically range from clogged drains and leaking pipes to fixture failure.

Before he became general manager of The Sunny Plumber, Eisenhauer “dabbled” in a variety of careers, from office administration to law enforcement and federal prison supervisory work. It was in this last capacity — as plumbing supervisor for eight years at a prison in California — that Eisenhauer gained perspective about customers. “I tell our technicians that my best client in prison was worse than my worst client on the outside,” he says. “My best defense was communication.”

First, look for integrity

A growing company like The Sunny Plumber is necessarily a hiring company. It builds out its business on the backs of new hires who, once they prove themselves, become the veteran employees whose performances foster future growth.

The Sunny Plumber will be in a hiring mode for years to come because the Southwest U.S. company aspires to establish itself across the country. “We are not yet expanding across the country, but that kind of thinking is coming into play,” says Gary Eisenhauer, general manager, “The goal (in 2018) is to expand quicker. Every month, we have a management meeting to determine if it is time to move forward or to slow down.”

In the process of expansion, Eisenhauer constantly will be culling male and female technician candidates for employment. The general manager says technical ability is not the first criterion he considers as he interviews job applicants. “The first thing I look for in the recruiting process is integrity,” he says. “That’s because I will be sending them out to clients they have never met. They have got to be able to work with strangers.”

He is not talking about an employee being congenial, though that also is a valuable customer service attribute. Rather, the employees must be trustworthy because they will be in clients’ homes where personal security is always a paramount concern. Both Eisenhauer and his customers must be able to trust that the plumber entering a home will demonstrate good character while there. Eisenhauer says what separates The Sunny Plumber from some competitors is the trustworthiness of the company itself and the integrity of the service employees who represent it.

In his focus on character, the company’s general manager might be channeling Warren Buffett, the legendary CEO of the Berkshire Hathaway conglomerate. Buffett is quoted saying: “In looking for people to hire, look for three qualities: integrity, intelligence and energy. And if they don’t have the first one, the other two will kill you.”

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Signs of Water Line Problems

March 12th, 2018

sunny-plumbersFor all of your plumbing system you actually can see, there is a lot that you cannot. From pipes that pass through your walls and above your ceilings to those are buried on your property, there is much more to your plumbing system than meets the eye. This is obviously a good thing as far as aesthetics and functionality go. You don’t want to be tripping over exposed pipes, nor do you want to be looking at pipes all over your home. It can also make it tough to recognize a problem with a pipe, though.

Your water line is one of the most important pipes around, and it is responsible for actually delivering water into your home. If there is a problem of any kind with your main water line, then you are definitely going to want to have that problem resolved as soon as possible. To do so, just give the professional plumbers at The Sunny Plumber Tucson a call. We can handle your water line services in Tucson, AZ properly. Here are some tips to help you recognize such trouble. 

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When to Schedule Emergency Plumbing Services

February 26th, 2018

24-7-servicesWhen it comes to problems with your residential plumbing system, there is really no such thing as a “minor” one. Sure, there are those problems that seem to be more of a nuisance than anything else, but a leaky faucet or a toilet that won’t stop running will still waste a huge amount of water over time if given the chance to do so. That being said, a dripping faucet or running toilet still is not exactly what you’d call a plumbing “emergency.”

There are plenty of plumbing emergencies that you may encounter in your home, however, and it is important that you get in touch with an emergency plumber in Tucson right away when you do. The last thing that you want is to be calling up random plumbing companies in the middle of the night, only to find that they don’t even offer emergency plumbing services. When you call our number, you won’t just hear ongoing ringing. You’ll be able to schedule emergency services that will have your problem resolved ASAP.

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Call a Plumber for Bathroom Leaks

February 12th, 2018

leaky-pipeIt should probably go without saying that the bathroom is one of the areas in the house where you have the most direct interaction with your plumbing system. From visits to the toilet throughout the day to brushing your teeth before bed and after you wake up to taking your shower to freshen up, the bathroom(s) in your home really does play a major role in your day to day life. That is one of the reasons why any problems with your bathroom plumbing systems can be so troublesome.

A major problem with any plumbing system is the plumbing leak, and it is one that can present a number of different challenges. We understand you may like handling issues around your house on your own, but bathroom plumbing leaks are one of those things that require professional intervention—usually. Here are a few tips on why you need to hire a professional plumber in Tucson to handle any bathroom plumbing problems.

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Don’t Fall for DIY Drain Cleaning Tips

January 29th, 2018

boy-dog-tubYour plumbing system is extensive and complex, comprising many different appliances, components, pipes, and materials. The function that it serves is anything but complex, however. It gives you drinkable water when you need it, and drains water away when you’re done with it. Of course, things that are simple in theory are not always simple in action. Or, at least, not 100% reliable. No plumbing system is going to be completely dependable, and that includes both the supply and the drainage sides of the system.

We live in an age where an immense amount of information is just a few keystrokes and mouse clicks away. You can even talk to your smartphone to find the answer to whatever question is on your mind. Just because you read or hear it on the internet, however, does not mean that it is fact. Here’s an actual fact for you: when you need drain cleaning in Tucson, it’s always best to hire the pros.

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Our Emergency Plumbers Are Here for You

January 15th, 2018

time-for-serviceSometimes, you are going to encounter problems in your home at inopportune times. When you do,  you are going to have to decide what can wait, and what has to be handled immediately. If you are not certain which the case may be,  though, you may need to get in touch with a professional for some guidance. That is exactly why our emergency plumbers in Tucson, AZ are always here for you. There is no way to plan for every potential issue that you may encounter with your plumbing system.

While there are certainly problems that you can wait until normal business hours to have resolved, there are others that are going to leave you with little other choice than to schedule professional plumbing repairs, regardless of what time of day—or night—it may be. Contact a member of our team regardless of the time, and we’ll be able to help. Your plumbing system is our priority, after all.

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How Clean Drains Can Benefit You

January 1st, 2018

drain-bubblingThere are a lot of problems with your plumbing system that constitute a true emergency. Things like ruptured sewer lines, burst water heater tanks, etc. However, there are also those problems that you may experience with your plumbing system that are not exactly emergencies, but which should still be handled in a timely fashion. Problems like leaky faucets and, yes, clogged drains would fall into this category. If your drains are not flowing properly, contact us right away.

What may seem like a minor inconvenience that may be dealt with at a later date is actually an issue that can snowball and wind up causing you a serious headache. Clean drains are going to benefit you in many ways, and professional drain cleaning in Tucson, AZ is really the only way to get truly clean drains once yours have started to clog up. Skip ineffectual DIY drain cleaning attempts and let our pros handle the job.

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Ask a Plumber: What Is Hard Water?

December 18th, 2017

small-hands-at-tapAs a homeowner, you can probably imagine that there are some plumbing problems that will require immediate attention. If you were to come home to discover that a pipe had burst and was flooding your living space, for example, you probably wouldn’t head to bed and just deal with it in the morning. Other problems may not really seem as pressing, but resolving any issues with your plumbing system should be a priority. Even if it’s “just” hard water.

Hard water is an incredibly common problem that homeowners face with their water quality. For a number of reasons, however, homeowners also manage to convince themselves that it is just not that big of a deal. At most, many label it a nuisance. In truth, hard water is going to negatively affect your plumbing system in many ways. Our plumbers in Tucson want to help you to better understand why it is that hard water really shouldn’t be accepted in your home.

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Prevent Holiday Plumbing Nightmares

December 6th, 2017

By Gary Eisenhauer

The holidays are a time to enjoy with friends and family. However, Thanksgiving, and other seasonal holidays, present the perfect recipe for costly and embarrassing plumbing failures. With a little planning and insight from industry experts, you can prevent yourself from holiday hassles. Here are the top four tips from The Sunny Plumber to keep your pipe dreams in check.

What’s the No. 1 issue consumers need to think about around the holidays to keep their plumbing working?

One of the most common plumbing issues people face during the holidays is a clogged sink or malfunctioning garbage disposal. I always recommend being wary of the “FOG.” Fats, oils, and grease are your garbage disposals worst enemy. While this material is in liquid form when it’s initially poured into the disposal, it congeals into a viscous sludge as it cools. The FOG then sticks to the walls of the disposal chamber, as well as the walls of the drain pipe. This can gum up the impeller, as well as clog the drain. Don’t pour FOG down the garbage disposal if you want to avoid these issues. Throw it away, instead.

That’s a good tip. What else should I avoid putting down my drain?

Never put beans, rice, pasta and bread down the drain. These are like sponges and when saturated with water, this food material will expand and can cause a backup. In addition, bones and fibrous foods should be thrown away or composted.

Moving to the bathroom, what should we steer clear of?

During the holidays bathroom facilities are taxed with additional traffic and usage. Annual maintenance to clear any build-up can often prevent major toilet clogs and avoid the spread of infectious waste in the bathroom. Also, stay away from using chemicals to try and clear blockage as this rarely remedies a clogged line and can damage your pipes. If a plunger doesn’t clear the clog, turn to the pros.

What to be mindful of with water heaters?

The arrival of cooler weather raises caution for water heaters. Cold air causes expansion and contraction in water heaters and in older units, fractures can occur resulting in failure – which usually leads to flooding. Routine maintenance can identify those risks as well as ensure water heaters are operating effectively and efficiently. Water heaters are your best friend, but can cause a lot of headaches when they are not taken care of or installed incorrectly. With some minor attention, you can prevent major problems from occurring and enjoy the holiday without flooding or no hot water with a house full of guests.

Gary Eisenhauer is general manager of The Sunny Plumber.

About The Sunny Plumber

The Sunny Plumber offers the highest quality plumbing services throughout the Southwest. All plumbers are experienced in solving a wide variety of plumbing problems including drain cleaning, leak detection, sewer line and garbage disposal repair. The company also sells, installs and services standard and tankless water heaters. All plumbers are background-checked, drug-tested, and receive continuous technical training to make them the best in the industry. For more information, visit


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Enjoy the Holidays—But Not at the Expense of Your Plumbing!

December 4th, 2017

mom-and-daughter-cookingThe holiday season is a time of the year that many of us look forward to for, well, all the rest of the year. Seeing families and friends that maybe we don’t see as much as we’d like to, indulging our appetites a bit more than maybe we should—it’s all great fun. Not everyone loves the holidays, though, and it’s not just curmudgeonly uncles that we’re talking about. If your plumbing system could talk, it may express some concerns regarding this time of the year to you.

With the additional people in your home, the increased level of food production, and the sometimes overwhelming amounts of dishes that need to be done, it should really come as no surprise to hear that the holidays can be quite taxing for your plumbing. The good news is that the plumbers at The Sunny Plumber Tucson are here to help. We want to give you some tips to help protect your plumbing in Tucson, AZ during this festive time of the year. 

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