The Sunny Plumber Blog

Take Advantage of Our Scour Jet Service

May 7th, 2018

sunny-plumbersThe plumbing system that you use in your home each and every day, throughout the day, and for so many different purposes, has a few components that you directly interact with regularly. Your toilet, your sinks, and appliances like your laundry machine and dishwasher.  That being said, there are parts of your plumbing system that you don’t really see and that you don’t often think about—such as the pipes connected to the bottom of your drains or, for that matter, your sewer line.

Now, the fact that these components of your plumbing system are out of sight doesn’t mean that they should be entirely out of mind. In fact, you find pretty fast that compromised drain and sewer lines will pretty much render your plumbing system unusable. That is why you should hire a professional plumber in Vail, AZ to service them as needed. One great service offered by The Sunny Plumber Tucson is scour jet service, and it can really help your drains and sewer out of a jam!

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Is This It? Time for a New Water Heater?

April 23rd, 2018

logoWhen it comes to an appliance that is as important as your water heater—something you use every single day, throughout the day, and for many different uses—you really need to know that it is in the great working shape necessary to get the job of heating water effectively done right. Of course, no water heater is going to last forever, either. While you don’t want to be wasting money on a premature replacement, you also really don’t want to wind up with a completely broken down system on your hands.

Today, we are going to talk about some of the reasons that you may want to replace your water heater. Planning out your replacement will save you the serious inconvenience of waiting for that replacement to happen when your water heater goes belly up at an inopportune time. Of course, you cannot always get out ahead of problems that you may encounter with your water heater. Scheduling your water heater services in Tucson with The Sunny Plumber Tucson, however, will give you the best chance of doing so.

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Is a Tankless Water Heater Worth the Money?

April 9th, 2018

sunny-plumbersAmong the plumbing services we offer are those for various water heaters in Tucson, AZ. This includes routine maintenance and repairs. When the time comes for a homeowner to purchase a new water heater for an installation or replacement, we always recommend that they take the time to really explore all of the different options that are out there. While the tank water heater is probably still the most popular system around, there is a lot to recommend the tankless variety.

While we are big advocates of the tankless water heater, for reasons that we’ll get into below, there is one factor that may dissuade some potential buyers right off the bat. and that is the price of the tankless water heater. When you’re doing your research on available systems, you’ll notice that tankless models are definitely more expensive than tank models. When you do a bit more research or simply read the following information, however, you’ll see that these systems really are worth the cost.

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How to Keep Your Drains from Backing Up

March 26th, 2018

logoThere are countless issues you may encounter with your plumbing system. Many are simply beyond your control. The need for plumbing repairs in Tucson, AZ is not a matter of if, but of when. Now, that being said, there are also a lot of problems that, while not 100% avoidable, are still often the result of human error. Some, for instance, can often be averted with a bit of care on the homeowner’s part.

Today we want to talk about ways you can help to prevent your drains from backing up. Should you encounter clogged drains, we strongly recommend that you schedule professional drain cleaning services with the exceptional plumbers here at The Sunny Plumber Tucson. Trust us, we’ll have much more success and achieve far better results than any DIY attempts on your part will. You can minimize the risk of requiring any such service in your home by keeping these helpful tips in mind.

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With a Focus on Customers, Plumbing Firm Finds Fast Growth in Five Years

March 16th, 2018
With a Focus on Customers, Plumbing Firm Finds Fast Growth in Five YearsGary Eisenhauer, The Sunny Plumber general manager, poses outside the company’s office and many of its service vehicles in Las Vegas. Most of the company’s 43 vehicles are Nissan V2500 high-top models.

Business prospects are bright for The Sunny Plumber. Since it was launched in Arizona in 2013, the plumbing company has already reached markets in Nevada and California. And Gary Eisenhauer, general manager, believes that’s only the beginning.

“Ten years from now, we’d like to be in all the states,” Eisenhauer says. “It’s a lofty goal but absolutely possible.”

The Sunny Plumber would not, of course, be the first plumbing company with a national footprint. Think Roto-Rooter, for example. However, The Sunny Plumber can’t offer a novel solution to clogged plumbing lines like Samuel Oscar Blanc did with his homemade root-cutting device. Rather, company executives are banking on expertise and a sunny disposition to power their expansion.

FINDING ROOM TO GROW

Ken Goodrich is the driving force behind The Sunny Plumber’s ambitious growth plan. The entrepreneur, who grew up in his father’s air-conditioning business, has founded a succession of successful heating-ventilation-air conditioning firms and plumbing companies, including acquisitions in Arizona in 2013 that introduced The Sunny Plumber to Tucson and Phoenix. Two years later, the company opened an office in Las Vegas and, in 2016, in Corona, California.

In these locations, Goodrich owns both an HVAC company — Goettl Air Conditioning — and The Sunny Plumber, but he operates them separately. What they have in common is the goal of growing across state lines. As Goodrich puts it in a Las Vegas business publication interview in March 2017: “Our ultimate goal is to bring our brand, our unique customer-centric culture and processes across the nation and become the gold standard for home service in the U.S.”

To that end, the plumbing side of the organization is being aggressively marketed around an image of the sun. The company logo is a smiling cartoon sun ablaze with cheerfulness and holding a pipe wrench in one of its sunbeams. The theme continues through bright orange and yellow wrapping on service trucks — and the giveaway of a pair of sunglasses with every job.

FOR THE CUSTOMERS

The positive vibes flowing from the company image are also, by design, felt within the company, according to Eisenhauer. He says The Sunny Plumber is as optimistic a workplace as it appears to be.

“Every company goes through its trials, but we do everything we can to keep morale up. We do everything we can to make it a positive work environment. The management style I have always followed is to lead on a positive level,” he says. “And the positive attitude we have in the office, when conveyed to our clients, helps them overcome their situations. After all, the clients have called us because they are unhappy. They are unhappy that something is wrong in their home.”

Eisenhauer says the positive attitude begins with Goodrich, who, he says, is “upbeat and can-do and pretty demanding, too. He attracts the best talent — not just recruits them.”

The upbeat company attracts customers, too. It holds them through such innovations as The Sunshine Club, an annual maintenance agreement in which The Sunny Plumber techs inspect all fixtures, check the pressure on lines, do recommended maintenance on the water heater, and flush drains. The agreement promises two drain clean-outs each year and a camera inspection whenever a snake is deployed to clear a line.

Sometimes these inspections generate additional plumbing work, sometimes not. “If the house is in good shape, we’re going to tell the homeowner so,” Eisenhauer says. “If there are issues, we are going to say this is what you have going on. If you don’t want it fixed, fine. If something is not quite up to specs or is getting corroded, we will suggest a fix to avoid flooding because each inspection is really about flood prevention.”

Annual inspections are not original to The Sunny Plumber, except for the drain check and clearing, but are an increasingly popular feature: Eisenhauer says the company is signing up 100 to 150 Sunshine Club members each month. Fees for the plumbing maintenance do not vary with the size of a property. The service is reserved for residential customers, which constitute the bulk of the company’s customer base.

Another feature of the customer-centric culture is a guarantee of 100 percent customer satisfaction. That sounds like a pie-in-the-sky promise, given the wide-ranging expectations of homeowners regarding service. But Eisenhauer says the company lives up to the pledge — one way or another.

“We know we can’t make everyone happy. We could not get hot water to one bathroom we worked on, so we gave the client all his money back. I’ve given money back on $12,000 jobs,” he says. “When things don’t work, we leave the client satisfied by not taking his money and walking away. It’s all about reputation.” The company’s reputation is good enough to have an A+ rating from the Better Business Bureau.

Eisenhauer believes people are afraid to call plumbers and other service technicians for fear of being victimized. With the 100 percent guarantee, potential customers know they have some recourse when things go wrong. “When people know that, they are more willing to let you do work for them. Most customers will let you work through problems until it’s right.” He adds that he has no evidence that potential customers try to game the system by feigning dissatisfaction.

A TEAM ATMOSPHERE

Eisenhauer’s office is in Las Vegas. From there, he closely supervises the activity of the company in its four locations. He accomplishes this mostly through weekly conference calls, but specific management issues that crop up at any of the locations are addressed the same day in real time.

Besides offering competitive salaries to its 42 employees, Eisenhauer says the company offers a team atmosphere in which colleagues “can jell and help each other out in the field. Plumbing is a fickle industry for technicians, who seem to have ‘the grass is greener’ syndrome. I try to look after and take care of our technicians.”

In return, Eisenhauer expects job applicants to communicate well, both in listening and verbalizing. That’s because a tech must be able to understand a customer’s plumbing issue and then clearly explain the cause of the problem and what will be required to resolve it.

Eisenhauer acknowledges that, as in other maintenance and construction industries, attracting qualified and suitable people to work as plumbers is difficult. “I don’t have a pipeline for techs, unfortunately.” For those the company does hire on, there is no shortage of work: The Sunny Plumber offers true, live-dispatched 24/7 service.

Technicians roll out in the company’s fleet of 43 trucks. Most of the trucks are fully equipped Nissan V2500 high-top models, which are deemed to be ideal because a water heater can be stood upright in them. Some repair specialists, as Eisenhauer describes the most experienced techs on the team, drive smaller units and are being transitioned to the standard-top version of the V2500.

A WIDE RANGE OF CALLS

Some of the same societal changes that make it difficult to find blue-collar employees are having impact on customers, too, but not as one might expect. The cultural preoccupation with electronic gadgetry has in some ways made homeowners more, rather than less, likely to roll up their sleeves and attempt plumbing repairs on their own, Eisenhauer says.

“Today’s homeowners are not less hands-on. If anything, they are more hands-on. They’ll watch some video and, by golly, they are now a plumber. Then we get the calls. We have a saying here: ‘Everyone is a plumber until they mess something up.’”

Like their peers across the plumbing industry, The Sunny Plumber techs sometimes arrive at a home and find the results of interesting attempts by a homeowner to repair something on his or her own. Eisenhauer recalls the time a technician walked into a residence for an inspection and found an Australian Foster’s beer can adapted to reuse as a vent on a water heater. “That was probably a homeowner fix.”

Service calls typically range from clogged drains and leaking pipes to fixture failure.

Before he became general manager of The Sunny Plumber, Eisenhauer “dabbled” in a variety of careers, from office administration to law enforcement and federal prison supervisory work. It was in this last capacity — as plumbing supervisor for eight years at a prison in California — that Eisenhauer gained perspective about customers. “I tell our technicians that my best client in prison was worse than my worst client on the outside,” he says. “My best defense was communication.”


First, look for integrity

A growing company like The Sunny Plumber is necessarily a hiring company. It builds out its business on the backs of new hires who, once they prove themselves, become the veteran employees whose performances foster future growth.

The Sunny Plumber will be in a hiring mode for years to come because the Southwest U.S. company aspires to establish itself across the country. “We are not yet expanding across the country, but that kind of thinking is coming into play,” says Gary Eisenhauer, general manager, “The goal (in 2018) is to expand quicker. Every month, we have a management meeting to determine if it is time to move forward or to slow down.”

In the process of expansion, Eisenhauer constantly will be culling male and female technician candidates for employment. The general manager says technical ability is not the first criterion he considers as he interviews job applicants. “The first thing I look for in the recruiting process is integrity,” he says. “That’s because I will be sending them out to clients they have never met. They have got to be able to work with strangers.”

He is not talking about an employee being congenial, though that also is a valuable customer service attribute. Rather, the employees must be trustworthy because they will be in clients’ homes where personal security is always a paramount concern. Both Eisenhauer and his customers must be able to trust that the plumber entering a home will demonstrate good character while there. Eisenhauer says what separates The Sunny Plumber from some competitors is the trustworthiness of the company itself and the integrity of the service employees who represent it.

In his focus on character, the company’s general manager might be channeling Warren Buffett, the legendary CEO of the Berkshire Hathaway conglomerate. Buffett is quoted saying: “In looking for people to hire, look for three qualities: integrity, intelligence and energy. And if they don’t have the first one, the other two will kill you.”

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Signs of Water Line Problems

March 12th, 2018

sunny-plumbersFor all of your plumbing system you actually can see, there is a lot that you cannot. From pipes that pass through your walls and above your ceilings to those are buried on your property, there is much more to your plumbing system than meets the eye. This is obviously a good thing as far as aesthetics and functionality go. You don’t want to be tripping over exposed pipes, nor do you want to be looking at pipes all over your home. It can also make it tough to recognize a problem with a pipe, though.

Your water line is one of the most important pipes around, and it is responsible for actually delivering water into your home. If there is a problem of any kind with your main water line, then you are definitely going to want to have that problem resolved as soon as possible. To do so, just give the professional plumbers at The Sunny Plumber Tucson a call. We can handle your water line services in Tucson, AZ properly. Here are some tips to help you recognize such trouble. 

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When to Schedule Emergency Plumbing Services

February 26th, 2018

24-7-servicesWhen it comes to problems with your residential plumbing system, there is really no such thing as a “minor” one. Sure, there are those problems that seem to be more of a nuisance than anything else, but a leaky faucet or a toilet that won’t stop running will still waste a huge amount of water over time if given the chance to do so. That being said, a dripping faucet or running toilet still is not exactly what you’d call a plumbing “emergency.”

There are plenty of plumbing emergencies that you may encounter in your home, however, and it is important that you get in touch with an emergency plumber in Tucson right away when you do. The last thing that you want is to be calling up random plumbing companies in the middle of the night, only to find that they don’t even offer emergency plumbing services. When you call our number, you won’t just hear ongoing ringing. You’ll be able to schedule emergency services that will have your problem resolved ASAP.

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Call a Plumber for Bathroom Leaks

February 12th, 2018

leaky-pipeIt should probably go without saying that the bathroom is one of the areas in the house where you have the most direct interaction with your plumbing system. From visits to the toilet throughout the day to brushing your teeth before bed and after you wake up to taking your shower to freshen up, the bathroom(s) in your home really does play a major role in your day to day life. That is one of the reasons why any problems with your bathroom plumbing systems can be so troublesome.

A major problem with any plumbing system is the plumbing leak, and it is one that can present a number of different challenges. We understand you may like handling issues around your house on your own, but bathroom plumbing leaks are one of those things that require professional intervention—usually. Here are a few tips on why you need to hire a professional plumber in Tucson to handle any bathroom plumbing problems.

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Don’t Fall for DIY Drain Cleaning Tips

January 29th, 2018

boy-dog-tubYour plumbing system is extensive and complex, comprising many different appliances, components, pipes, and materials. The function that it serves is anything but complex, however. It gives you drinkable water when you need it, and drains water away when you’re done with it. Of course, things that are simple in theory are not always simple in action. Or, at least, not 100% reliable. No plumbing system is going to be completely dependable, and that includes both the supply and the drainage sides of the system.

We live in an age where an immense amount of information is just a few keystrokes and mouse clicks away. You can even talk to your smartphone to find the answer to whatever question is on your mind. Just because you read or hear it on the internet, however, does not mean that it is fact. Here’s an actual fact for you: when you need drain cleaning in Tucson, it’s always best to hire the pros.

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Our Emergency Plumbers Are Here for You

January 15th, 2018

time-for-serviceSometimes, you are going to encounter problems in your home at inopportune times. When you do,  you are going to have to decide what can wait, and what has to be handled immediately. If you are not certain which the case may be,  though, you may need to get in touch with a professional for some guidance. That is exactly why our emergency plumbers in Tucson, AZ are always here for you. There is no way to plan for every potential issue that you may encounter with your plumbing system.

While there are certainly problems that you can wait until normal business hours to have resolved, there are others that are going to leave you with little other choice than to schedule professional plumbing repairs, regardless of what time of day—or night—it may be. Contact a member of our team regardless of the time, and we’ll be able to help. Your plumbing system is our priority, after all.

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