The Sunny Plumber Blog

Ken Goodrich, president and CEO of Goettl Air Conditioning and The Sunny Plumber

March 27th, 2017

As a young boy, native Las Vegan Ken Goodrich often was by his father’s side when he made calls for his air-conditioning business.

Today, Goodrich owns and operates two Las Vegas-based companies: Goettl Air Conditioning and The Sunny Plumber. Goettl AC was established in Phoenix in 1939 by brothers Gust and Sam Goettl. After acquiring the Arizona-based heating, ventilation and air-conditioning company in 2013, which also had a second location in Tucson, Arizona, Goodrich expanded the business to Las Vegas in 2016.

When he purchased Goettl AC, Goodrich also started The Sunny Plumber in Phoenix and Tucson. He expanded The Sunny Plumber to Las Vegas in 2015 and then to Corona, California, the following year.

Goodrich recently acquired two additional Las Vegas-based air-conditioning businesses, and he plans to continue expanding his brands across the Southwest.

Q: How many employees do you have on staff in Las Vegas at this time? What’s the total across all your company’s locations?

A: We currently are a crew of 56 in Las Vegas and are recruiting daily to get (it) up to 70 before the first 100-degree day. It warms my heart how Las Vegas has embraced our brand, beliefs and message, which have fueled our rapid growth here, especially since I am born and raised here in Las Vegas.

Q: When did you acquire Las Vegas Air and Paradise Air, and how did it come about? What has been the biggest impact overall on your company since you took over these additional businesses?

A: We wrapped up the Las Vegas Air and Paradise Air acquisition in November 2016. I’ve acquired a lot of businesses in my career, but these were different than most. This acquisition wasn’t about adding customer base or taking a big competitor out of the market. This one was about bringing experienced talent to the Goettl brand.

Michael Gamst, Stephen Gamst and Clayton Johnson, the former owners of Las Vegas Air and Paradise Air, who collectively have over 90 years’ experience in HVAC, are seasoned operators. Their impact to Goettl started immediately, bringing leadership and energy to the crew, which are key elements of our business growth and the road to create raving fans out of customers.

Q: What do your plans include for continuing to expand your company in the next year? Next five years?

A: Our mission includes becoming the market leader in each market that we serve. In Phoenix and Tucson, Arizona, we have accomplished that mission. In Las Vegas, the crew is laser-focused on taking over the market leader spot in 2018. In California, our acquisition team is busy identifying acquisition targets from San Diego to San Francisco. We plan to be the market leader throughout California, as well. After the western United States are covered, we will be heading east.

Q: Will you be expanding the air-conditioning and plumbing portions of your business or focusing on one area? Any plans to combine them under one company name?

A: Our business model is both plumbing and HVAC service and modernization. We have identified and implemented many synergies that make the model less cyclical due to weather, as compared to an HVAC-only operation.

We made the decision to brand the two trades differently because the consumer focus groups we commissioned early on suggest that most consumers have their plumbing company and their HVAC company. They believe that no one can be an expert at both, and I happen to agree.

Q: What is your ultimate goal for Goettl Air Conditioning and The Sunny Plumber? Are you ever concerned that your company might get too big?

A: Our ultimate goal is to bring our brand, our unique customer-centric culture and processes across the nation and become the gold standard for home service in the U.S.

With regards to being concerned about growing too big, our decentralized model puts the local management on the frontline with our customers, as most of our smaller competitors are structured. To a customer in any market we serve, the relationship is transparent, as they will be dealing with a local crew making swift decisions on their behalf. As we grow, our mantra will become: “Be national, act local.”

Q: What do you believe is most important for you to instill in your employees to ensure your company’s continued growth and success?

A: First, an unwavering commitment to making the customer happy and doing whatever it takes to make that happen. Next, having a high level of respect for the trade and a commitment from our technicians to “sharpen their saws,” aka continuing their education to be the best of the best in the industry.

Last, but not least, while in our customers’ homes, do the things that protect our customers’ health and safety. Change their smoke detector batteries; replace the screws in the AC unit that the last guy left out; and check the duct system and seal up any open areas that may draw dust and dirt into the home.

Q: The Goettl AC logo features a young boy holding a flashlight; can you explain why you chose that imagery to represent your air-conditioning business?

A: Our brand is about the experience, joy and life lessons a boy learns by holding the flashlight for his dad. Most men have experienced holding the flashlight for their dads and identify that as a positive impact in their lives.

I was a 10-year-old boy holding the flashlight for my dad, Duncan Goodrich, as he worked on an air conditioner for a customer. Through many years of being the official flashlight holder, I became a skilled HVAC technician, learned invaluable business lessons and, ultimately, how to be the best at what I do and make customers happy. By the way, the boy on the logo is a digital re-creation of my son, Duncan, when he was 10 years old. I’m pretty sure he resembled me at that age.

Q: Besides learning from your father, do you have any formal education in air-conditioning and plumbing? Do you think that having a technical background is essential to running the business side of things, and if so, why?

A: My formal education in the trades came from the “school of hard knocks,” which I believe I may have enough credits (from) to earn a doctorate. I have attended many trade-related continuing education courses over the years and have read something trade-related every night for 25 years. Most of my management team, however, has no experience or training in the trades. It’s just a different skill set — leading and managing people, as opposed to knowing the trades. I was fortunate enough to be trained in both worlds, as I received a Bachelor of Science in business administration and finance right here at UNLV.

Q: What made you decide to support the educational component of the air-conditioning industry? How has being involved in that aspect affected you personally?

A:I’m a believer in giving back to the industry that has done so much for my family and me, and it has been a rewarding experience. I have made trade education one of my personal missions. Helping people with education can have a big, sustaining impact on their lives, their families and the industry. Some of the areas I have supported are providing scholarships for young men and women to receive an associate degree in HVAC and providing tools for post-9/11 veterans upon graduation, so they can be prepared for their first job in HVAC.

Q: What are the other companies you’ve built and sold during your career? Why did you choose to part ways?

A: I built Racee Air Conditioning, Lang Refrigeration, Economy Air Conditioning, Gardner Refrigeration, Spud Henry Plumbing, Sunset Sheetmetal &Air Conditioning, ASSAP Services and Yes Air Conditioning and Plumbing. I sold these businesses because they gave me an offer I couldn’t refuse.

Q: What was your reaction when you found out you were chosen to receive the Contractor of the Year Award from the SNARSCA (Southern Nevada Air Conditioning Refrigeration Service Contractors Association) this past year?

A: It was quite a surprise and an honor to be recognized by my peers. Truth be told, I teared up and thanked my industry fellows for the honor and the recognition of my industry contributions over the past 30 years.

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Management Action Programs (MAP) Announces 12th Annual Presidential Award Recipients

March 27th, 2017

LOS ANGELES, March 15, 2017 /PRNewswire/ — There’s much debate around what great leadership looks like today. Yet there’s no denying this fact: When leaders focus on what’s vital in their business, they’re more apt to get results and sustain success. In the spirit of recognizing and celebrating this relevant truth, Management Action Programs (MAP) is proud to announce the recipients of its 12th Annual Presidential Awards.

The MAP Presidential Award calls out the excellence of leaders who demonstrate extraordinary dedication to effectively leading themselves, their teams and their organization. Yet the award also spotlights their team’s success in using the MAP Management System™ to achieve breakthrough results. A proven business-management solution, the MAP System leverages MAP’s customized consulting and an accountability process to execute Vital Factors® Goals. This process is the critical, differentiating factor that’s enabling these organizations’ achievement. It’s also giving these organizations a significant marketplace edge in providing the strategies to sustain the healthy business-management habits of their disciplined leaders.

“These are impressive organizations,” says John Manning, president of MAP, the Los Angeles-based firm that has helped 170,000 leaders in more than 15,000 organizations over the past 50+ years. “They’ve worked hard to embrace and uphold structured accountability in everything they do. They’ve transformed their organization from the top down, developing strong companies with loyal employee and customer/client followings. With MAP’s proven system, they’re experiencing greater performance, profitability and overall health. Today, we’re celebrating their commendable commitment and notable accomplishments.”

The 2016 winners have all implemented MAP’s unique process discipline to strengthen their organizations through on-target business-plan execution and the achievement of Vital Factors® Goals. The Presidential Awards criteria include:

  • Implementation of the MAP Management System™ throughout the organization;
  • Significant improvement in company Vital Factors®, the critical elements that sustain business growth;
  • Establishment of consistent, effective leadership that provides clear company direction;
  • Reinforcement of company values through consistently “walking the talk”; and
  • Demonstration of the overall, hard work of its executives, management and employees.

MAP’s 2016 Presidential Award winners receive recognition from MAP’s leadership and consulting team, media/public acknowledgement, and mentions through MAP’s website and cutting-edge communications. This year’s winners include:

CIRE Equity / CIRE Partners
COLLIER Mfg., dba 30 SECONDS Cleaners

DNG Enterprises
Goettl Air Conditioning and The Sunny Plumber
Los Alamitos Enterprises
MTI Ready Mix
Pierre Landscape
String Real Estate Information Services
Zurvita

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Is Your Water Line in Trouble?

March 27th, 2017

plumbing-iconsIf so, then you need to work with a trained professional plumber sooner rather than later. There are a lot of ways in which a leaking water line can negatively affect you. You may be paying for water that is simply going to waste. You may be suffering from a subpar performance from your plumbing system. You may even be putting the integrity of your property at risk.

Of course, before you can go about resolving problems with your water line, you must first recognize that there is a problem to begin with. This may sound simpler than the situation actually is, however. Read on to learn a bit more about recognizing signs of water line problems. If and when you do, count on us to repair or replace your water line in Tucson, AZ.

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Spotting a Gas Leak on Your Property

March 6th, 2017

gas-burner-blue-flameMany homeowners think of heating technicians when they think of using natural gas in their homes. In truth, though, it is a professional plumber that you need to pipe natural gas into your home. It is also a professional plumber that you need to deal with any gas leaks that may develop on your property. If you ever suspect that there is a gas leak on your property, you must contact the appropriate authorities and utilities immediately. When the time for repairs or any other gas line services arrives, you can count on us to do the job right.

This all begs one obvious question: how can you tell if there is a gas leak to begin with?While a gas leak is certainly an unfortunate turn of events, the good news is that there are actually a number of different warning signs that can alert you to the presence of a gas leak on your property. You just have to know what it is that you are looking for. Here are a few tips to help you spot a gas leak in Tucson, AZ.

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What Are Copper Pinhole Leaks?

February 27th, 2017

copper-pipesYou’ve certainly heard stories about pipes springing leaks before, right? Not me, you may think. There is a major difference, after all, between leak resistant and leak proof.

While new copper piping is certainly very durable and reliable, nothing in this world is perfect. The arch nemesis of any copper pipe is the pinhole leak. Read on to learn more about what copper pinhole leaks are, how they develop, and the damage that they can cause. If you need any plumbing services, including plumbing repairs in Tucson, AZ, remember that we are the plumbers you should contact.

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Common Bathroom Plumbing Problems

February 13th, 2017

Plumbing_dreamstime_xl_10523808_396x594There are few homeowners today choosing to live without indoor plumbing or who are happy enough with an outhouse, warm as our weather may be. The modern plumbing system allows us to live with a level of comfort and convenience that simply would not be possible without it. Unfortunately, there is no way to guarantee that you’ll never encounter problems of any kind with your plumbing system. And when you do, it becomes very obvious very quickly just how necessary this system truly is.

The bathroom is a part of your house with an immense amount plumbing. If you run into trouble with your bathroom plumbing, it can be a major inconvenience. Certain problems can even put your property at risk. Fortunately for you, our professional plumbers are here to handle your bathroom plumbing services in Tucson, AZ.

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Why Is Hard Water a Serious Problem?

January 30th, 2017

shower-head-runningCertain issues with your plumbing system will very obviously be serious problems. Think about a burst water line, flooding your front yard, or a toilet backing up into your home—not that these are situations that you really want to think about, of course. Other issues that you may encounter, such as hard water in Tucson, AZ, may not seem as urgent. It is important to remember, however, that hard water is indeed a very serious issue.

Hard water won’t make you or your family members sick, the way water contaminated with certain pollutants can. It will, however, make itself known in a number of ways. If you are concerned with any aspect of your water quality, you can count on our plumbers to find the right system for your home. In the event of hard water, that means using a water softener.

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Signs You Need a Water Treatment System

January 16th, 2017

If you get your water from the city, you should know that it goes through pretty extensive treatment facilities before it reaches you. That level of treatment removes a lot of harmful materials from your water, but it does not remove everything. There can occasionally be higher concentrations of harmful materials in your water than there should be. If you want to improve your water quality, the best thing to do is to install a water treatment system. Watch for these signs that you should install one.

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3 Symptoms of Water Heater Issues

January 9th, 2017

Water heaters occasionally develop problems, just like any other system. Also just like any other system, the best way to handle water heater issues is to identify them as quickly as possible. The faster you can identify water heater issues, and have them repaired, the better off your system will be. Read on for some of the more common symptoms that your water heater is in trouble.

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Symptoms of a Plumbing Leak

January 2nd, 2017

It can be quite difficult to detect plumbing leaks, at least without professional training and equipment. Much of the system is hidden behind walls and under floors, not to mention the fact that plumbing leaks tend to start pretty small. Most of the time, homeowners only notice that they have a plumbing leak after a wide area has been water damaged.

You don’t want the leak to let it get that bad before taking action, which is why it’s important to be able to recognize the early signs that you have a leak.

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